Introduction
Unfolding the napkin for the guest is an important part of table service etiquette in a five star hotel. It reflects courtesy, professionalism, and attention to detail.
Step-wise Procedure for Unfolding the Napkin
Step 1: Approach the Guest
- The server approaches the guest from the left side.
- Ensure the guest is comfortably seated.
Step 2: Pick Up the Napkin
- Pick up the napkin gently using the right hand.
- The napkin should be clean, well-pressed, and neatly folded.
Step 3: Unfold the Napkin
- Unfold the napkin quietly and smoothly.
- Do not shake or snap the napkin.
Step 4: Place the Napkin
- Slightly bend forward and place the napkin on the guest’s lap.
- The folded edge should face the guest.
Step 5: Step Back Politely
- After placing the napkin, the server steps back.
- Maintain a pleasant expression and professional posture.
Important Keywords / Points to Remember
- Left side service
- No shaking or snapping
- Minimum body contact
- Clean and hygienic napkin
- Courtesy and politeness
- Guest comfort is priority
Exceptions
- Napkin service is not forced if the guest places it themselves.
- Extra care is taken for ladies, elderly guests, and VIPs.
- In casual dining, napkin may be placed on the table only.
Conclusion
Correct napkin service enhances the fine dining experience and reflects the high service standards of a five star hotel.